Privacy Policy for iStores Inc.
1. Introduction
iStores Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of all visitors and users of our website, https://istoresinc.com. We recognize the importance of safeguarding your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through https://istoresinc.com and associated services, including communications, support inquiries, transactions, and marketing. For the purposes of applicable data protection laws, iStores Inc. acts as the Data Controller for your personal data. This means that we determine the purposes and means of processing your information.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Information about how you use our website, including IP address, browser type, language preferences, referral sources, geographic location, pages viewed, and interaction times.
b. Account Data
Information provided when you create an account with us, such as your full name, billing and shipping address, email address, and phone number.
c. Profile Data
Information related to your preferences and behavior on our website, including your purchase history, product views, personal interests, and shopping preferences.
d. Communication Data
Records of your communications with us, including customer support requests, inquiries, feedback, and live chat messages.
e. Technical Data
Information about your devices and systems used to access our services, including device identifiers, system configurations, browser types, operating systems, and network settings.
f. Transaction Data
Details of goods and services you have purchased through our website, including payment information (processed securely via third-party providers), delivery address, and order history.
g. Preference Data
Information about your choices and consents regarding marketing communications, newsletters, product alerts, and other notification preferences.
4. Legal Bases for Processing
We process your personal data in accordance with applicable law and rely on one or more of the following legal bases:
– Contractual Necessity: To fulfill contractual obligations, such as processing orders and delivering products.
– Legitimate Interests: To operate and improve https://istoresinc.com, prevent fraud, and respond to user queries, provided these interests are not overridden by your rights.
– Consent: Where you have freely given your clear, informed consent (e.g., for email marketing or cookies).
– Legal Obligation: To comply with statutory requirements and enforce legal rights.
5. Your Rights
Subject to local laws and conditions, you have the following rights regarding your personal data:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You can ask us to correct inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data under certain circumstances.
– Right to Restriction of Processing: You may request limited use of your data in specified cases.
– Right to Data Portability: You have the right to receive your data in a structured, commonly used and machine-readable format and/or request transmission to another controller.
– Right to Object: You may object to the processing of your data based on legitimate interests or profiling, and opt out of direct marketing at any time.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement industry-standard technical and organizational safeguards to protect your personal data, including:
– Data encryption (HTTPS, encryption at rest and in transit)
– Access control and authentication protocols
– Regular security audits and vulnerability assessments
– Internal training on data protection and confidentiality
– Daily backups and disaster recovery systems
These measures are designed to prevent unauthorized access, disclosure, alteration, or loss of your personal data.
7. International Transfers
Where personal data is transferred to countries outside your jurisdiction, including to service providers in the United States, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities or ensuring the service provider is certified under frameworks such as the EU-U.S. Data Privacy Framework, where applicable.
8. Data Retention
We retain personal data only as long as is necessary for the purposes for which it was collected or to comply with legal obligations. Retention periods vary based on data type:
– Usage and Technical Data: retained for up to 12 months for analytics and diagnostic purposes.
– Account and Profile Data: retained as long as the user maintains an account, and for up to 7 years thereafter for legal and tax recordkeeping.
– Transaction Data: retained for 7 years for audit, tax, and compliance purposes.
– Communication and Preference Data: retained for 2 years from last interaction unless earlier deletion is requested.
9. Cookie Policy
We use cookies and similar tracking technologies on https://istoresinc.com for the following purposes:
– Essential Cookies: Required for site functionality, such as logging in and navigating secure areas.
– Functional Cookies: Enable the website to remember user preferences and settings.
– Analytics Cookies: Help us understand site traffic and behavior via aggregated statistical data.
– Performance Cookies: Allow us to enhance website functionality and user experience.
Cookies are placed both by us and by third-party providers acting on our behalf. Where cookies are not strictly necessary for the operation of the site, we request your prior consent.
10. Cookie Management and Compliance
You may manage your cookie preferences directly through your browser settings or via the cookie consent banner provided when you first visit https://istoresinc.com. Our cookie consent practices align with the GDPR, CCPA, and other applicable data protection regulations. Visitors from jurisdictions with strict consent requirements can opt in or out of non-essential cookies.
If you are a California resident, you may exercise your CCPA rights, such as the right to know what personal data is collected and the right to opt out of the sale of your data (we do not sell your personal data in the conventional sense).
11. Special Protections for Children Under 13
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect or process personal data of children without verifiable parental consent. If you believe that we may have collected personal information from a child, please contact us at [email protected] to request deletion of the data.
12. Policy Updates & User Notifications
We reserve the right to update or modify this Privacy Policy at any time, in our sole discretion, to reflect legal, operational, or technological changes. Users are encouraged to review this policy periodically. Where changes are material, you will be notified through site notices, account messaging, or email, where appropriate.
13. Contact
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Email: [email protected]
Website: https://istoresinc.com
We are committed to complying with all applicable privacy laws and will respond to user inquiries in a timely and legally compliant manner. Your privacy is our priority.