Privacy Policy
1. Introduction
At iStores Inc. (“we”, “us”, or “our”), accessible via istoresinc.com, we are committed to safeguarding your personal data and upholding your fundamental rights to privacy and data security. This Privacy Policy outlines the manner in which we collect, process, and protect your personal information in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. We place a high priority on transparency and accountability and strive to ensure that your data is handled responsibly, lawfully, and with the utmost care.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of our website, services, and platforms accessible through istoresinc.com. iStores Inc. is the data controller responsible for the processing of personal data under applicable data protection laws. If you have any questions or concerns, you may contact us at [email protected].
3. Categories of Data Processed
We collect and process various categories of personal data in the performance of our services. These categories include:
– Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, access dates and times, time zone settings, and session duration. This data helps us improve site performance and user experience.
– Account Data: Information provided when you create an account or make a purchase, including your name, billing and delivery address, email address, and phone number.
– Profile Data: Details relating to your preferences, purchase history, browsing behaviors on istoresinc.com, and interests in products and services.
– Communication Data: Records of your communications with us, including support inquiries, messages, and other correspondence.
– Technical Data: Data pertaining to the devices you use to access our site, such as operating systems, hardware model, browser configurations, screen resolution, mobile identifiers, and network information.
– Transaction Data: Details of your purchases and transactions, including payment method, transaction authentication details, shipping preferences, and delivery addresses.
– Preference Data: Information collected through cookies, form submissions, or direct interactions regarding your communication preferences, marketing consents, and category-specific interests.
4. Legal Bases for Processing
We only process your personal data where lawful bases exist. These include:
– Contractual Necessity: To fulfill our obligations to you under any terms of service, including processing orders, delivering products, and providing customer support.
– Legitimate Interest: For purposes such as optimizing website functionality, securing our platform, preventing fraud, and enhancing user experience, provided that such interests are not overridden by your rights.
– Consent: Where required by law, we seek your explicit consent to process specific categories of data, notably in relation to marketing communications or cookies.
– Legal Obligation: To comply with our legal and regulatory requirements, such as record-keeping and consumer protection obligations.
5. Your Rights
Under GDPR and CCPA, you have comprehensive rights concerning your personal data:
– Right of Access: You have the right to request access to and obtain a copy of your personal data.
– Right to Rectification: You may request the correction of inaccurate or incomplete data.
– Right to Erasure (“Right to Be Forgotten”): You may request deletion of your data, subject to certain conditions.
– Right to Restriction: You may restrict our use of your personal information in specific circumstances.
– Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
– Right to Object: Where we rely on legitimate interest or perform tasks in the public interest, you may object to the processing of your data.
– Right Not to Be Subject to Automated Decision-Making: You have the right to challenge automated decisions, including profiling, which have legal or significant effects.
To exercise any of your rights, contact us at [email protected].
6. Security Measures
We implement multidisciplinary security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include data encryption at rest and in transit, strict access controls, multi-factor authentication, employee training on privacy compliance, regular data backups, and secure hosting infrastructure through vetted service providers.
7. International Transfers
Personal data processed through istoresinc.com may be stored or transferred outside your jurisdiction, including to countries that may not provide data protection laws equivalent to those in your region. In such cases, we use Standard Contractual Clauses approved by the European Commission and adopt other appropriate safeguards to ensure data protection remains consistent with GDPR and regional legislation.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes set out in this Privacy Policy or to comply with legal, accounting, or reporting obligations. Specific retention periods include:
– Usage and Technical Data: Retained for up to 12 months for analytics and troubleshooting purposes.
– Account, Profile, and Transaction Data: Retained for up to 7 years post-account closure for legal compliance, such as tax and audit obligations.
– Communication Data: Retained for up to 3 years to manage support and revisit customer inquiries.
– Marketing and Preference Data: Retained until you withdraw your consent or update your settings.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. Cookies are categorized as follows:
– Essential Cookies: Required for core functionality such as site navigation, shopping cart management, and secure login.
– Functional Cookies: Enable enhanced features such as language preferences and saved form entries.
– Analytic Cookies: Help us understand how users engage with istoresinc.com by collecting performance data.
– Performance Cookies: Track performance metrics such as load times and error rates to improve service reliability.
10. Cookie Management and Compliance
Upon visiting istoresinc.com, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies in compliance with GDPR and CCPA requirements. You can update your preferences at any time via our Cookie Settings page or through your browser settings. We honor “Do Not Track” signals as required under applicable law.
11. Special Protections for Children Under 13
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected] and we will take appropriate steps to remove such information.
12. Policy Updates & User Notifications
We reserve the right to update this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Material changes will be communicated to users via prominent notices on the website or through direct communication methods, where legally required. Regularly reviewing this policy ensures you stay informed about how your personal data is processed.
13. Contact
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:
iStores Inc.
Email: [email protected]
Website: https://istoresinc.com
We are committed to achieving full compliance with all applicable data protection regulations, including GDPR and CCPA. Your privacy matters to us, and we encourage you to reach out with any concerns or feedback.